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Satisfied or Refunded Policy


All goods sold by muranostore.com come from our own production and most Murano glass manufacturers and is guaranteed to be authentic, certified and controlled by the highest quality standards to meet customers' demands. The consumer in any case can exercise the right of withdrawal according to Directive 85/577/EEC. If you are not satisfied with the item you purchased, you can return it within 7 days of receiving the goods.

- Product exchange

- Credit for purchase in the future: a full refund of the value of the product , less shipping, box and other charges, will be credited to your account on hold. Store credit does not expire and can be used at any time as cash for any purchase at our store.

- Refund: The full amount paid, minus shipping, box and other charges, will be refunded to your credit card, Paypal or bank account.

NOTE: Refunds are applied to individuals acting as individuals and not with their own business. Therefore, retailers, wholesalers and distribution companies are excluded from the purchase refund policy.

The reshipment of goods will be made, within the period of 7 working days after receipt of the goods, to: MURANO STORE, Customer Service - via Bassa Isiata 42, 30027 - San Donà di Piave (VE), ITALY.

NOTE: It is important to communicate the method of refund via Paypal, bank transfer. Items must be returned with care by the consumer, in undamaged condition. Once we receive the goods and verify the integrity, we will credit the amount as soon as possible.

Call Our Store

+39 351.7790701


Working hours of our store:

On weekdays:



from 8:00 to 21:00

from 9:00 to 20:00

from 10:00 to 19:00


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