Terms and conditions of use

Welcome to muranostore.com. Muranostore.com is the e-commerce shop from SKYGLASS di Simone Soffiato. This company is registered with the CCIIAA province of Venice, No. Rea VE- 374083, VAT IT04190900276. The registered office of SKYGLASS is in Via Bassa Isiata 42, 30027 San Dona di Piave (Venice), Italy.

1. Quality assurance
All of our items are top quality, guaranteed and certified "Murano glass". Small variations in shape, size, color and "imperfections" such as air bubbles are a sign of the typical craftsmanship.

2. Pricing and Availability
Most of the production is made by us or exclusively by the best glass manufacturers. We offer the best prices to be found anywhere on the Internet. So, for 10 days from the date of purchase, we can give you the guarantee that our price is the best in the market. The sale price of each item is indicated below each photo of the product. The price is in Euro addressed to international sales to individual consumers. The availability of each product is indicated in all descriptions.

3. Privacy
Muranostore.com ensures that all personal information is protected. Free shipping, discounts or promotions may be possible for large orders.

4. Payments
We accept payments by credit card, bank transfer, Postepay and cash on delivery. See more details in the relevant section of payments.

5. Comunications
To get a better assistance contact us via email. If you want to contact us in other ways please go to the contact page.

6. Rules for Shipping
We send parcels safely using all modern technologies, such as vacuum packaging, boxes and gift boxes. Shipping times are listed in product descriptions. Sometimes for reasons of force majeure we can be delayed with respect to the above, but we will keep you updated on the status of evasion. For more information, please see the details in the appropriate section.

7. Copyright
All content posted on the site, such as text, graphics, logos, button icons, images and software, are the property of murano-store.com or its affiliates or suppliers, and the contents are protected in Italy, the European Union and all foreign copyright laws. The compilation of all content on this site is the exclusive property of murano-store.com. You can systematically extract and/or re-use parts of the website content only with the express written consent of murano-store.com.

8. Brands
Murano-store.com is the exclusive owner of the logos and trademarks. The graphics, logos, pages, buttons and icons, scripts and service names are trademarks and shop murano-store.com. You can not use the trademarks without the permission of murano-store.com.

9. Returns
For reimbursement of products and the procedures for withdrawal see the appropriate page.

10. Jurisdiction
These conditions are governed and interpreted in accordance with Italian law. According to art. 66-bis of Legislative Decree 206/2005, territorial competence is indisputably attributed to the Consumer's Residency (or domicile). Under the provisions of Art. 14 of EU Regulation 524/2013 and transposed in art. 141 of Legislative Decree 206/2005, the Web address of the European Dispute Resolution Platform is highlighted: https://webgate.ec.europa.eu/odr

11. Consumption Code
The relationship between our company and the consumer for the sale and the withdrawal is regulated by the consumer code D.Lgs. 206/2005 (c.d. Consumption Code) which can be consulted on the following links: consumer code.

12. Legal Compliance Warranty
All products sold by Murano Store are covered by the manufacturer's standard warranty and 24 months warranty (or 12 months if purchased with VAT) for defects of conformity pursuant to Dlgs 206/05. In order to benefit from warranty service, Customer will have to keep the invoice (or DDT) that will be received by e-mail in electronic PDF format.

13. Details on Non-Compliance
In the event that the carrier has been chosen by you other than those offered at the time of purchase, the risk of damage and damage to the Products will be transferred to you at the time of delivery to the carrier itself, excluding any disputes regarding the features outside of what is delivered. In this case, any dispute must be moved directly by you to the carrier.